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Refund and Returns Policy
SJ PRECISION PARTS LLC
Last updated: 9/12/2025
At SJ PRECISION PARTS LLC, we stand behind the quality of our products. If you are not fully satisfied with your purchase, you may be eligible for a return under the conditions below.
1. Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be unused, unopened, and in original packaging unless damaged or incorrect.
- A copy of your order number, confirmation, or receipt is required.
2. Non-returnable Items
The following items are final sale and cannot be returned:
- Opened or installed parts (including springs, pins, triggers, or any part showing installation marks).
- Electronic components once packaging is opened.
- Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
- Gift cards or digital products.
3. Return Process
- Email us at help@sjprecisionparts.com with your order number and reason for return.
- If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
4. Refunds
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved returns will be refunded to your original payment method within 5–10 business days, minus the 10% restocking fee, minus shipping costs, if applicable.
- If the item is not in resalable condition, a partial refund may be issued or the return may be denied.
5. Exchanges
- We do not process direct exchanges.
- To replace an item, please return the original product (if eligible) and place a new order.
6. Damaged or Incorrect Items
- Packages are checked at minimum 3x times to ensure all included parts are there.
- If you receive a damaged, defective, or incorrect item, notify us within 3 business days of delivery with a picture of your packaging.
- If deemed it was indeed our mistake, we will arrange a replacement or refund at no cost to you, including shipping.
- No restocking fee applies for damaged or incorrect items.
7. Restocking Fee
- All returns are subject to a 10% restocking fee plus shipping.
8. Contact
For return requests or questions, contact us:
- Email: help@sjprecisionparts.com
- Phone: +1 (512) 655-9546